Shipping policy

Shipping Policy Mish Health Ventures PLLC DBA Venus Well and Mars Well Last Updated: March 2026

Thank you for shopping with Mars Well! Below you'll find everything you need to know about how we handle shipping for all items sold through our platform.

Order Processing

  • Processing time: Most orders are processed within 1–3 business days (excluding weekends and holidays).
  • You'll receive a confirmation email when your order is placed and a shipping confirmation email with tracking information once your item ships.

Shipping Timeframes

Shipping times vary depending on the item and its origin.

Standard Items:

  • Items fulfilled directly by us generally ship within 3–7 business days.

Third-Party Fulfillment:

  • Products from third-party vendors and licensed pharmacy partners are fulfilled and shipped directly by those partners.
  • These vendors maintain their own shipping policies, timelines, and tracking systems.
  • Please refer to their specific platforms or contact their support for shipment-related questions.

Shipping Costs

  • Shipping charges are calculated at checkout and based on your delivery address and order weight.
  • Free shipping promotions may apply to qualifying purchases.

Lost, Delayed, or Stolen Packages

  • Mish Health Ventures PLLC DBA Venus Well and Mars Well is not liable for packages once marked as delivered by the carrier.
  • If your package is missing, please first contact the shipping carrier directly.
  • For additional support, reach out to privacy@venusandmarswell.com and we will assist in any way we can.

International Shipping

Questions?

We are here to help. Contact us at privacy@venusandmarswell.com.